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FAQS

  • When are you open?

    We're open everyday from 10.00 a.m, except for Christmas Day.

    For a full list of closure times, please click below

    www.livingcoasts.org.uk/plan-your-visit/opening-times

     

     

     

  • How do we get there?

    Living Coasts is located on the Torquay harbourside on Beacon Hill.

    Once in Torquay follow the A379 and the brown tourist signs marked with a penguin and 'Living Coasts'.

    The postcode is TQ1 2BG.

    Stagecoach Gold and the Number 12 travel to Torquay Harbour, and Local Link Route 65 goes to the Strand (Torquay harbourside).​

    For more information please visit stagecoachbus.com.

     

    ​You can also find directions to Living Coasts here www.livingcoasts.org.uk/plan-your-visit/find-us.

  • Where can we park?

    Living Coasts does not have its own car park, but there is a small council car park right next to us (Beacon Quay car park). If this is full, ample public car parking can be found around Torquay harbour.

    Please visit please visit torbay.gov.uk/torquaycarparks for more details. 
    The nearest car park with no height restriction is the Meadfoot Road car park.

    Please note that there is also a privately run car park close to us, next to the Pavilion (Vaughan Rd, Torquay, Torbay TQ2 5EQ).

  • Is there disabled access?

    Yes, there is disabled access from the top level car park via the lift situated across the bridge and in the café. There is no access from the lower level car park.

    ​Inside the attraction itself is all accessible for wheelchairs and mobility scooters. The majority of the paths are tarmacked.

     

  • What proof is accepted for a disabled concession?

    We accept any of the below:
    Disability living allowance letter
    Blue badge
    Carers card
    For more information on our disability concessions ticket, please see www.livingcoasts.org.uk/plan-your-visit/accessibility
  • Can I hire a mobility scooter?

    Unfortunately we do not have mobility scooters available for hire. 

    However we are pleased to offer visitors the use of manual wheelchairs to borrow free of charge for use during your visit. To ensure availability, please telephone in advance to reserve a wheelchair on 01803 202470.

     

  • Can I bring my dog?

    The following dogs are welcome when accompanied by and under the control of their owners:


    - Registered Disability Support Dogs
    - Registered Hearing Dogs for Deaf People
    - Registered Guide Dogs for the Blind
    - Registered Disability Assistance Dogs
    - Registered Medical Assistance Dogs
    - Registered Seizure Alert Dogs


    To ensure the safety and welfare of the public, staff and animals on the premises, assistance dogs must:


    - Wear their respective identifying jackets
    - Carry their Environmental Health Card
    - Carry their Identification Cards.


    Please note that the wearing of identifying jackets and the carrying of the Environmental Health and Identification Cards form part of the regulations for all Registered and Trained Support Dogs in the United Kingdom. Also, any assistance/support dog that enters must be working, dogs which are trained but are not working are not permitted in the zoo.


    We regret that we are unable to allow dogs into the Zoo unless fully trained. We are however happy to accommodate dogs undergoing training in the entrance area and gift shop area. Training is a part of the process when a dog is becoming a registered assistance/support dog. To find out more information about training and where your nearest training program is being held, please contact Assistance Dogs UK.

  • Can I bring my bike in?

    Bicycles are not permitted within Living Coasts. A bike rack is located immediately opposite the front entrance and there is also one located in the top level of the car park next to the site.

  • Can I hold my party/wedding/event at Living Coasts?

    Unfortunately not – we currently do not have function facilities available at Living Coasts.

  • Can I hire a room for a corporate meeting?

    Unfortunately not - we cannot accommodate corporate meetings here at Living Coasts.

  • Do you take debit or credit cards?

    Yes, we accept all major debit and credit cards other than American Express. There is no charge for their use.

  • Is there a cash point?

    Unfortunately we do not have a cash point on site. 

  • Can I bring a picnic?

    Yes, we have picnic benches throughout the site, both indoors and outdoors.
    We do ask that you please do not bring food and drink from outside into our Terrace Café.

  • Do you have baby changing facilities?

    Yes, we have baby changing facilities located throughout the site.

    Our largest baby changing facility is located by the toilets in our Terrace Café.

  • Can I return to my car during my visit?

    Yes, just get your hand stamped at the front entrance by the ticket office staff before you leave for re-entry.

  • Can I visit the Café and gift shop without buying tickets to the attraction?

    Yes, the Terrace Café and Tradewings gift shop can be accessed to all members all the general public without purchasing entry to Living Coasts.

  • Can I smoke?

    Smoking or vaping is not permitted anywhere inside Living Coasts. Visitors are only permitted to smoke on the terrace in a designated area.

     

  • Do you have lockers or storage facilities?

    Yes, we have lockers just inside the front entrance – lockers accept £1 coins .

  • Do you have play areas?

    We have a children's soft play area on the lower level. Parents and guardians are required to supervise children in their care whilst using the play area at all times.

  • Can I volunteer at Living Coasts?

    For information about volunteering here at Living Coasts, please see our volunteering page

    www.livingcoasts.org.uk/support-us/volunteer.

  • Can I do my work experience at Living Coasts?

    For information about work experience here at Living Coasts, please see our work experience page below

    www.livingcoasts.org.uk/about/jobs/work-experience

  • Can we feed or hold the animals?

    To give our animals the most natural life possible, and for their welfare, we do not handle the majority of our animals. Please do not feed the animals as they all have carefully planned diets and other food may be harmful to them.
     
    Animal experiences are available for several species at Living Coasts including penguins, seals, otters and rays. You can also get close and go behind the scenes with our Keeper Experience, Junior Keeper Experience and Dive Experience.
    To find out more information on our experiences visit www.livingcoasts.org.uk/support-us/gifts-experiences.
  • Can I adopt an animal?

    Yes, there are 7 species which you can adopt. For more information about adopting an animal, please see 

    www.livingcoasts.org.uk/support-us/adopt-an-animal.

Quotes All the animals are lovely with plenty of space to move about and play. Quotes