Living Coasts, Torquay's zoo and aquarium, is committed to providing access for all. We believe that by creating an environment free from barriers and obstacles, we can ensure that our facilities and services are fully accessible.
Living Coasts is a one acre site and is considered reasonably wheelchair and pushchair friendly. Gradients are less than one in twelve and paths are made of millboard composite decking board or concrete. Wheelchair access is available throughout the site with a lift linking the Café, Tradewinds Gift Shop, Our Room with a View, and all exhibits.
We offer reduced admission rates for visitors with disabilities. We also offer free entry for the accompanying carer or helper if required. Please inform front of house staff on arrival and they will ask you to provide one form of ID either:
- Disability living allowance letter
- Blue badge
- P.I.P payment award documentation
The Beacon Quay council car park is right next door to Living Coasts. There are three disabled spaces in the top deck car park which gives direct access into our Café. A lift is available to take visitors down to the Tradewinds Gift Shop and the main Living Coasts exhibit entrance. Minibuses can drop off in the top deck of the car park or on the Harbourside.
We are pleased to offer visitors the use of manual wheelchairs to borrow free of charge for use during your visit. To ensure availability, please telephone in advance to reserve a wheelchair on 01803 202470.
Registered Disability Support Dogs, Registered Hearing Dogs for Deaf People, Registered Guide Dogs for the Blind, Registered Disability Assistance Dogs, Registered Medical Assistance Dogs and Registered Seizure Alert Dogs are welcome when accompanied by and under the control of their owners.
To ensure the safety and welfare of the public, staff and animals on the premises the Support Dogs must wear their respective identifying jackets and their Environmental Health and Identification cards must be carried and shown if required.
The wearing of identifying jackets and the carrying of Environmental Health and Identification cards form part of the regulations for all registered and trained support dogs in the United Kingdom. If you have any queries regarding this policy please contact Assistance Dogs (UK). We regret that we are unable to allow dogs into the Zoo unless fully trained, although we are happy to accommodate dogs undergoing training in the main reception/shop area only.
Front of House Staff
Our reception and front of house staff will be very happy to help you in any way they can, so please ask them on arrival if you require any assistance.
At present our literature is only available as standard printed leaflets. If you would like an A3 photocopied version please ask any member of staff or telephone 01803 202470.
Toilet facilities are provided on the ground floor next to the shop and visitor entrance and in the Café on the first floor. Both toilets have independent disabled facilities. There are also toilet facilities near our Jetty kiosk, between the Auk Cliff and Wader's Estuary exhibits.
Terrace Café Bar
The Terrace Café Bar at Living Coasts offers an extensive and varied choice of food. If you have special dietary needs we would be delighted to try and meet them. Please telephone the Terrace Café Bar on 01803 202498 prior to your visit to discuss your requirements.
Special Needs Education
We can provide an unforgettable experience for special needs groups.
Our education team has a range of resources and activities that can be offered. Experienced teaching staff can liaise with group leaders to arrange suitable input for your visit. We also offer outreach visits where resources are taken out into the community. Please telephone 01803 697569 for further details.
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